4. Change the resolution
If you set a screen resolution higher than the recommended one, the remote desktop can also display a black screen. Right-click anywhere on the desktop and select Display Settings.
Scroll down to find the Scale and Layout option. Under Display Resolution, choose the recommended resolution or try something lower. Much will also depend on the size of your monitor's screen and system configuration.
5. Disable the bitmap cache
Bitmap caching is a process in which the computer creates cache files of images and other resources and stores them locally on the remote desktop client. Although it is useful for low bandwidth connections, it consumes resources and slows down the PC, sometimes causing a black screen error on the desktop.
Since the option is not available for mobile applications, I will use the desktop application as an example. Locate and open the RDP client, and on the Experience tab, disable persistent bitmap caching.
6. Update GPU Drivers
Microsoft recommends that updating the GPU drivers can help solve the problem. Locate and open the Device Manager. Double-click Graphics Cards and right-click your graphics card to update it.
Restart your PC once before trying to connect to the Remote Desktop Client.
Wait, are you using an NVIDIA graphics card? It creates an overlay that allows users to take screenshots and record a screen while playing, also called ShadowPlay. It will not let you connect via an RDP client for any reason. To disable it, open GeForce Experience> Settings> General tab> clear the SHARE option.
7. Disable Quick Start
Quick Start is a Windows feature that will help you restart your Windows notebook or quickly remove it from hibernation. Open the Control Panel, locate and click on Power Options.
Click Choose what the power buttons do.
First, click Change Settings Currently Unavailable, and then clear the Enable Quick Start option check box.
Save the changes.
8. Start the SFC scan
The System File Check (SFC) tool will scan your computer for corrupt system files and repair them. Just open the command prompt with administrator rights, type the command below, then press Enter.
In the case of a laptop, leave it plugged into a power source because the process can take a long time. Restart the computer after the scan is complete.
9. New user account
If all else fails, you can try creating a new user account to see if it works. Press the Windows key + I to open Settings, and then click Accounts.
Under Family and other users, click the Add someone to this PC option.
Follow the instructions on the screen to enter a user ID, password, and other information to create a new account. Once completed, you can easily grant administrator privileges to this account. Click on the account name in the settings and select Change Account Type.
Choose Administrator from the drop-down menu here.
Change user account and try to log in with the user ID details of this new account from the Remote Desktop Client. See if you still get the black screen on the desktop or hangs afterwards.
For the most part, the remote desktop client should work as expected. However, there are still some undiscovered issues in Windows that may result in a black screen error on the desktop. Hope that one of the solutions mentioned above worked for you.
If you have found another solution, share with us the comments below and we will include it as well.
Then: Can not connect to your computer remotely? Face another problem instead of seeing a black screen on the desktop? Read the next post for solutions to resolve this error.