Netflix is the market leader in online streaming in the United States. Many users depend on this app to watch movies and TV series. Although the app is almost perfect, many users have reported Netflix site error – We were unable to process your request frequently with Netflix.
Netflix site error – We were unable to process your request
This error usually occurs when loading the Netflix navigation page or a specific movie / show. The error asks you to return to the Netflix home page. the Netflix site error, we were unable to process your request is caused by corrupt cookies, browser issues, and server issues. Try the following troubleshooting steps sequentially to resolve the issue:
- Try to connect on another device
- Delete Netflix cookies from the web browser
- Restart / modify / update the browser
- Change device
- Restart the network.
1]Try to connect on another device
One of the main causes of this error could be a temporary problem with the server. In this case, either Netflix or some of its web pages would be out of service for everyone. To isolate this cause, try opening Netflix on another device connected to the same network. If it works correctly, go to other steps. If it doesn’t work on the other device either, wait awhile.
2]Delete Netflix cookies from the web browser
Most websites insist on storing cookies on your system and Netflix is no exception. These cookies are stored as offline files and help recognize the session and the web page when you open it again. So each session loads faster than the first. However, if the cookies associated with Netflix are corrupted, the error in the discussion may occur.
In this case, you can delete cookies by going to the link – netflix.com/clearcookies. It will also log you out of Netflix.
3]Restart / modify / update the browser
Simply exiting the browser and restarting it can sometimes be useful. If that doesn’t work, try using a different browser for a while. You may also consider updating your browser to the latest version.
4]Change device
Not all devices are compatible with Netflix. If your device is not compatible with Netflix, you may encounter the error from the Netflix site. here is the listing of devices supported by Netflix.
5]Restart the network
Sometimes Netflix is unable to recognize the network, and for this reason, you have to restart the system. The procedure to follow is as follows:
- Switch OF modem, router and computer.
- Switch SURE the modem only and wait 30 seconds.
- Switch SURE the router and wait 30 seconds.
- Now change SURE the system.
Hopefully this should solve the problem.