Outlook.com: Something went wrong and we can’t sign you in right now

When trying to access Outlook.com or by accessing one of its sections, you get a loop error where ends up stopping and says: Something has gone wrong and we can not log in yet. Please try again later, so here's how to solve this problem. This can happen with Office 365, Outlook WebApp, and so on.

Outlook.com – An error has occurred and we can not log in yet.

Forum users report that this only happens on Edge, but not on Chrome or any other recent browser that they try. It is probably a browser problem in which cookies may have been corrupted. Here are our suggestions:

  1. Clear your browser cache
  2. Check the status of Microsoft services
  3. Disable extensions and add-ons
  4. Reset the browser.

Since we are going to talk about resetting the browser, make a note of all the extensions and save the password if necessary.

1) Check the status of Microsoft services

Check if any of Microsoft's online services is down or facing problems right here. If you see Outlook.com with a red cross, it is that it happens. Wait until the Outlook service is restored, and then reconnect.

2) Clear the cache of your browser

The files may be corrupted. It can be any file, such as cookies, or any security file that verifies your identity. If this is the case, Outlook.com can not verify if you have already been authenticated. You must clear the cache of your browser.

On the edge

outlook.com something went wrong

  • Type edge: // parameters / privacy in a new tab, and press Enter
  • Click on what to delete
  • Select Time Range and check the box against cookies and other site data.
  • Click the Clear Now button.

On Chrome

  • Go to chrome: // settings / privacy
  • Scroll to the end to find Clear Browsing Data
  • Select Cookies and other site data.

On Firefox

  • Go to about: preferences # privacy
  • Select cookies and site data
  • Click Clear Data.

In any of these browsers, you can choose to delete only website cookies and site data.

3) Disable extensions and add-ons

You can have extensions that control how you connect to the Internet. It would be better to be able to disable extensions or addons or start the browser in safe mode. In this way, you can check if they are responsible.

4) Reset the browser

outlook.com something went wrong

If nothing works, it is best to reset the browser in which you are experiencing the problem. You will lose all the extensions, settings and other things you usually use everyday. Read our tutorial on how to reset Chrome, Firefox and Edge.

If you have connected your account to an account on the browser, you should be able to recover most things once the problem is resolved. I hope these tips have been helpful to you and have helped you get rid of the error "An error has occurred and we can not register you now".

Leave a Comment