Top 5 Ways to Fix Bluetooth Headphones Connected but No Sound on Windows 10

On a typical day, you would hook up your wireless Bluetooth headphones to your PC to listen to a song. Or maybe to attend a video conference or webinar. What if your headphones don’t produce any sound despite playing a song or video on your PC? Instead of getting upset, you want to fix it quickly. To help you, we’ve compiled some possible solutions to issues with audio output from Bluetooth headphones connected or paired to a Windows 10 computer.

It should be noted that there are some Bluetooth headphones that have a dedicated mute button. When enabled, there will be no sound production from the audio accessory. Examine the exterior of the Bluetooth headset in question and look for a mute button. If you find one, turn it off. Otherwise, try increasing the overall volume of your computer. Use the dedicated volume keys to do this. Or go to Settings> System> Sound> and move the master volume slider to the right.

In addition, check that the application (e.g. media player, video calling applications, etc.) that transmits audio / video is not disabled. If the connected headphones are still not producing sound, there are other things you can do to resolve the issue.

1. Reactivate Bluetooth

First, turn off your computer’s Bluetooth and turn it back on. This will help to reestablish the connection between the headset and your PC and most likely solve the sound transmission issues.

Step 1: Tap the note icon in the lower right corner of your PC screen to launch Windows Action Center.

2nd step: Next, tap the Bluetooth icon (blue in color) to turn it off.

Step 3: Wait about 30 seconds and tap the same icon to turn your PC’s Bluetooth back on.

You can also go to Settings> Devices> Bluetooth and other devices and turn off Bluetooth. Wait about 30 seconds and turn it back on.

2. Change the playback device

If more than one audio device is connected to your PC, make sure that the Bluetooth headset in question is selected as the preferred or default output device.

Step 1: Launch the Windows settings menu and select System.

2nd step: Navigate to the Sound section and press the “Choose output device” drop-down button.

Step 3: Finally, select the paired Bluetooth headset.

3. Update the Bluetooth driver

If the Bluetooth driver assigned to your Bluetooth headphones is corrupted, out of date, or incompatible with your PC, you can update it or switch to a standard Bluetooth driver that came with your computer. Here’s how.

Step 1: Launch the Windows quick access menu (Windows key + X) and select Device Manager.

2nd step: Expand the Bluetooth menu and locate the drive that powers your Bluetooth headset.

Step 4: Click “Browse my computer for driver software”.

Step 5: Then choose “Let me choose from a list of drivers available on my computer”.

Step 6: Uncheck the “Show compatible hardware” box.

A number of digitally signed pilots will be shown on the list.

Step 7: In the Manufacturer section (in the left pane), make sure Microsoft is selected.

In the right section, choose from a list of standard Bluetooth drivers provided by your PC manufacturer. Some Windows users might get their Bluetooth headphones to work again by updating the device’s Bluetooth driver to “Hands-Free Audio Gateway Service”.

Step 8: Select “Hands-Free Audio Gateway Service” and click Next to continue.

Step 9: Click Yes at the prompt to continue.

4. Restart the Bluetooth support service.

The Bluetooth help desk controls how your Bluetooth devices connect, operate, and communicate with your Windows computer. If a bluetooth headset won’t connect to your PC or output sound, restarting the bluetooth help desk can help.

Step 1: Launch the Windows Run dialog box using the “Windows + R” keyboard shortcut.

2nd step: Then type services.msc in the dialog box and click OK.

This will launch the Windows services menu.

Step 3: Look for “Bluetooth Support Service” in the list.

Step 4: Right click on it and select Restart.

In addition to restarting the service, you should also verify that the service is configured to start automatically.

Step 5: Double-click on “Bluetooth Support Service”. In the new window, press the Startup type drop-down button and select Automatic. Click OK to save the changes.

5. Run the audio / sound troubleshooter

Windows 10 has a built-in troubleshooter dedicated to diagnosing and fixing problems with audio devices connected to your computer. If your Bluetooth headset is still not producing sound after trying all of the solutions above, try using the Windows audio troubleshooter to diagnose the problem.

Step 1: Launch the Windows Settings menu and select System.

2nd step: In the Sound category, scroll down to the Main volume section and click on the Troubleshoot button.

This will launch the Windows audio troubleshooter.

Step 3: Select the affected Bluetooth device and click Next.

The troubleshooter will check for issues affecting the performance of the headset and automatically correct them or recommend solutions.

Restore Bluetooth audio

Windows 10 buggy updates also have a history of disrupting the output of audio devices. Therefore, you should make sure that your device is running the latest Windows 10 operating system. And finally, you should also try to use the bluetooth headset with another device. A smartphone or other Windows 10 computer. If the Bluetooth headset is not producing sound on other devices, you probably have a defective / damaged headset.