Troubleshoot problems while setting up custom domain email with Outlook

Troubleshoot problems while setting up custom domain email with Outlook

Office 365 users can get a personalized or personalized email address through Outlook. When creating an email ID, you may experience problems. In this article, you will find some of the common problems and solutions that appear when setting up custom email with Outlook.

A personalized or personalized e-mail address allows you to give a professional touch to your company’s contact page. Instead of using @ or @ email ID, you can have your email as @

Problems setting up custom email with Outlook

It is quite easy to create such a personalized email address if you have an Office 365 Home or Personal subscription. However, people are often faced with various problems due to common mistakes. If you are unable to finish the job, you can follow this guide as we have listed some of the most common issues here.

Outlook can’t find my domain

This is probably the most common problem that people face when setting up a new email address. There can be many reasons why Outlook is unable to recover or validate your domain, but the most common cause is the domain registrar.

Outlook can only connect Come on dad areas. In other words, it cannot validate a domain registered with another company like Google Domains, BigRock, Namecheap, etc. This means that you must first transfer your domain from the current registrar to GoDaddy if you want to use this service.

Your domain does not seem to be managed by GoDaddy

There are mainly two reasons why Outlook displays this error message during the installation process. First, the GoDaddy service is down. Second, you are not using the default NS or Name Server records for your domain. If you are 100% sure that the GoDaddy service is operational, you should focus on the second reason.

Most users use separate domain and hosting companies to create the website. For example, people use GoDaddy to buy the domain and Linode, DigitalOcean, SiteGround, etc. to buy accommodation. When mapping the domain to hosting, you need to enter the NS records provided by your hosting company – this is the most common practice. This is one of the main reasons why Outlook displays this error message.

If you have changed this DNS, this means that your name servers are no longer managed by GoDaddy. In this case, you should continue to use the default GoDaddy NS records.

You can also create a DNS record template containing all the default name servers and apply them to your domain.

Your domain is still being configured, it can take up to 24 hours

Outlook may take approximately 24 hours to complete the DNS propagation. If the 24 hour delay is over and you still receive this message, here is a solution to get rid of it.

It appears when you use the default GoDaddy name servers to validate your domain and you change the DNS records after you have successfully created the email address.

You must keep all the DNS records added by Outlook when setting up your account. If you even delete one of them for any reason, there is a chance of getting such an error.

Sorry, this address is already in use, please choose another name

Sorry, this address is already in use. Please choose a different name

This error message is displayed when you have a personalized e-mail address with another supplier and you try to obtain the same name with Outlook. For example, suppose you have a [email protected] email address with GSuite and try to get the same email address with Outlook.

In this case, you must first delete all DNS records from GSuite. After that, you can create this email address with Outlook. The same problem occurs when you try to add an email address, which is already an alias to your Microsoft account. At this point, you must first delete this alias, and then try to create the email ID.

Unable to delete custom email address

If you’ve made a spelling mistake or want to delete a custom email address for any reason, here’s how. However, many people often get an error when trying to delete a personalized email address. This happens due to the alias setting.

Before you try to delete a custom email address, you must delete it from aliases. For that, visit this page and remove it.

I can send an email, but I don’t receive any mail

This is another common problem with the custom email address. When connecting the domain, Outlook adds certain DNS records to your account. If you delete or change them, it is possible that this problem will occur again – you may be able to send an email, but you will not be able to receive anything in your inbox.

The solution is simple, as you need to add all the default DNS records to your GoDaddy account.

Gmail sends my mail to the Spam folder

Gmail is rigorous in terms of spam filtering – thanks to its built-in algorithm. If you send an email from your personalized email address to your Gmail account, but it lands on the Spam folder, here is a solution.

To be precise, you must add all the default DNS records (especially the SPF registration) for the personalized e-mail address.

These are some of the most common problems you have encountered so far. Let us know if you have any other issues.

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