If you receive an error The Windows Online Troubleshooting Service is disabled, the Windows Online Troubleshooting Service is not enabled for this version of Windows., when running a troubleshooting guide, this message may help you. I've recently seen this error message on Windows 10 Pro v1909.
Windows Online Help is disabled
There are several ways to solve this problem. Let's take a look at them:
- Check if this applies to the version of your Windows operating system
- Enable the scripted diagnostics policy
- Set the value of the Software Publishing State by using the Registry Editor
- Run the SFC & DISM tool
The Windows Online Troubleshooting Service generates its own set of troubleshooting scripts. The feature has been integrated with one of the feature updates and is similar to "Recommended Troubleshooting".
Based on the diagnostic data and algorithm, it can automatically solve computer problems if you want or inform you.
1) Check if this applies to the version of your Windows operating system
If you downloaded the troubleshooter from Microsoft and you received this message after you ran it, you should check to see which version of your Windows operating system it is. Some convenience stores and correctors have been designed to run only on Windows 7 and may not work on the vice versa. This can also be applied in the other way.
2) Enable the scripted diagnostics policy
Type gpedit.msc in the Execute prompt followed by the Enter key to open the Group Policy Editor.
In the GP Editor, go to Computer Configuration> Administrative Templates> System> Troubleshooting and Diagnostics> Scripted Diagnostics.
Activate the policy that says –
Troubleshooting: Allow users to access online troubleshooting content on Microsoft servers from the Troubleshooting Control Panel (via the Windows Online – WOTS Troubleshooting Service).
Once enabled, when you run one of the troubleshooting methods, the error will no longer be displayed.
3) Set the Software Publishing State Value Using the Registry Editor
Open the registry editor
Move towards:
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionWinTrustTrust ProvidersSoftware Publishing
Make sure the value of State (DWORD) is defined as 23c00
If this is not the case, enter the value. Click OK and close the registry.
Then, if you run the troubleshooter, the error is no longer displayed and you can run the troubleshooter.
4) Run DISM
To run DISM, follow these steps:
In the command prompt and run the DISM command:
DISM.exe /Online /Cleanup-image /Restorehealth
Run the troubleshooter again to see if the problem has been resolved.
I hope this tutorial was easy to follow and that you could activate the Windows Online Troubleshooting Service.