If you have an Amazon Prime account, you have access to Prime Music, which hosts over 2 million songs. You do not need to manually configure it in your Echo because it automatically detects the subscription without installing the Amazon Music app. Commands such as "Alexa, play the song xyz" must read the requested track.
But if the echo does not play any song of Amazon Music, no need to worry. Just follow the fixes mentioned here to solve the problem Alexa will not read music from the Amazon Music problem.
1. Restart Echo
You should start by resetting the power cycle of your echo. For this, disconnect the power cable from the Echo. Then wait at least 20-30 seconds before reconnecting. Once plugged in, try playing Amazon Music music with the help of Alexa.
2. Check devices being streamed
Suppose you are listening to songs via the Amazon app or other Echo devices via the same Amazon account. As a result, you will not be able to stream music to other gadgets using the same Amazon account because of the broadcast limit. Indeed, Prime Music only allows broadcasting on one device at a time.
3. Check linked accounts
Prime Music only works for Amazon primary members. For example, if your Echo device has multiple profiles linked to more than one Amazon account, you must be signed in to one that has a Prime subscription. To change users, run the command "Alexa switch user" or "Alexa switch profile".
4. Check the subscription
You must have an active subscription to Amazon Prime or Amazon Music Unlimited to play songs with Alexa. If you do not have active subscription, Alexa will not play the requested songs. To view the details of your current subscription, follow these steps:
Step 1: Open the Amazon website for your country and sign in with your account details.
2nd step: Click on your name at the top and select Memberships and subscriptions. In some countries you will have different options such as your main membership.
Step 3: You will find all your active subscriptions listed here.
5. Check the availability of the song
Once you've made sure to actively subscribe to at least one of Prime's music services, it's time to check the availability of songs. The Prime Music service has fewer songs than Music Unlimited. So, ask Alexa to play another song. If it's played normally, the song you were looking for may not be available on Prime. You can also open the Prime Music app and manually search for the song.
6. Set Prime as the default music provider
If you have defined several music providers in the Alexa app, you must add the service name to the music control if it is not the default one. If Prime is the default music provider, you can simply say "Alexa, play Hey There Delilah," and playback will begin on Prime Music. However, if it is not the default and you use the same command, it will play through the default music provider (if the song is available).
Sometimes the song is not available on other vendors and we think that Amazon Music does not work. Therefore, for more security, you can choose Prime as the default service provider or issue a full order such as "Alexa, play Hey There Delilah on Amazon Music".
To change the default music provider, follow these steps:
Step 1: Open the Alexa app and tap the three bar icon at the top. Select Settings from it.
2nd step: Tap Music.
Step 3: Tap Default Services and select Amazon Music.
7. Disable the explicit filter
Amazon Music comes with a feature that blocks songs containing explicit lyrics. So, if you try to play such a song, it will not play if the explicit filter parameter is enabled. To disable the setting, follow these steps:
Step 1: Open the Alexa app on your phone and tap the three bar icon.
2nd step: Tap Settings and go to Music.
Step 3: Press Explicit filter. Then disable it on the next screen.
8. Update the Amazon country
Sometimes there is a discrepancy between the location of your Amazon account and Alexa services. You must update the country to your current location. To do this, follow these steps:
Step 1: Open the Manage Your Content and Devices page. Sign in with your Amazon credentials.
2nd step: Click Settings. If the settings are not available, you will see a link that says "Go to the Manage your content and devices page".
Step 3: Click Country Settings if available. Otherwise, click Preferences at the top and then click Country / Region Settings.
Step 4: Click the Change button to change the country to your current location. Add your current location.
Step 5: You will see the text "Click here to learn more about other Amazon sites". Open the link.
Step 6: Click Learn about or Learn. Then confirm your new location under 'Update your default Kindle Store on Amazon'.
After that, try playing an Amazon Music song with Alexa.
9. Check the echo settings
You need to check some settings in the Alexa app for the music to work. These include the device location, time zone and language. Try to keep them at your current location.
To change these settings, follow these steps:
Step 1: Open the Alexa app and tap Devices at the bottom.
2nd step: Press Echo & Alexa followed by your Echo device.
Step 3: Check the device location, time zone, and language. Combine them with your local information. Once you have updated everything, play a song on Alexa.
10. Transfer music to different countries
You should also try moving your Amazon Music country to your current location. To do this, follow these steps:
Step 1: Open music.amazon.com on your PC.
2nd step: Click on your name at the bottom of the left pane. Select "Your Amazon Music Settings" from the menu.
Step 3: You will be directed to the settings page. Scroll down the list and click on 'Move your music account' if it displays a different country from where you are.
11. Deregister Echo
If nothing works, remove or unregister the problematic Echo device from your Alexa application.
To cancel the recording of a connected echo, follow the steps described below.
Step 1: Open the Alexa application. Tap Devices.
2nd step: Tap on Echo & Alexa followed by the name of your Echo device.
Étape 3: Faites défiler la liste et appuyez sur Deregister.
Once you have deregistered it, then add it again in the Alexa app as you did before. In case you face any issue, try these fixes.
Alexa, Are You Listening?
We hope the above fixes will resume the Amazon Music playback on your Echo speaker. Once it is back in action, you can use music commands such as Play a playlist, play (song/artist/album) name, play (emotion) music, play songs similar to (song name), and more. Use basic commands such as play, resume, stop, pause, and shuffle to control playback via Alexa.
Then: Want to switch from Amazon Music? Read the following post to learn how YouTube Music differs from Prime Music.