Here are some common mistakes that we will try to solve in the guide below:
- Netflix opens on a black screen.
- Stuck on the loading screen.
- There was a problem with this download.
- Error Code H403: Sorry, a communication problem with Netflix servers has occurred.
Let's start with simple solutions that should solve the problem. If they do not, you can move on to the more difficult ones.
1. Update the application
Launch the Windows Store, open the menu to select Downloads and Updates.
This is where you can check for updates to all the applications you have installed through the Windows Store.
I'm sure the Netflix development team is aware of the issues and is working on the solutions. Until then, try the other steps.
2. Netflix is down
It will not be the first time this will happen, and certainly not the last. Down Detector follows many services, including Netflix. You can see the latest outage on a live map, frequently reported issues, and filter problems by location.
Check it and mark the site for future reference. Could also be useful for another application.
3. Reset and reinstall
Press the Windows key + shortcut to open Settings, and then click Applications.
Locate Netflix in the search bar, click on it once to reveal the Advanced option and select it.
There are three options here.
Finish will stop all associated processes. Useful when the Netflix app does not respond and you can not use it or close it. The Reset option will delete all user data associated with the application and perform a new installation. I would recommend you try this next one. Finally, uninstall the app and reinstall it from the Windows Store to see if the Netflix app's operating error is resolved.
4. Troubleshooting option
Windows 10 comes with a troubleshooting option for applications that you have installed using the Windows Store. Open the settings again and look for problems finding and troubleshooting Microsoft Store applications.
In the following window, click Advanced to select Apply repairs automatically, and then click Next to follow the instructions on the screen. If he finds something, a solution will be recommended to you accordingly.
5. Firewall settings
Disable your Windows antivirus and firewall settings and restart Netflix. Does the Netflix app now work on your Windows 10 computer? Otherwise you will have to allow the application in the firewall settings. The procedure for antivirus depends on the application you are using. Most antiviruses have a section dedicated to the authorization / prohibition of applications installed on the computer. This is what it looks like on my computer.
If you can not find a Netflix entry in the incoming rules, you can create a new one. To do this, locate and open the Windows Defender firewall, which should open in Control Panel. Click Allow an application or feature through the Windows Defender firewall.
You will see an application list with two checkboxes on the right. One is about public networks and the other about private networks. Depending on what you use to stream Netflix, enable one or both. I can not because my antivirus manages the settings. If yours is similar, you must "allow" Netflix through the antivirus application. The steps must be more or less similar.
6. Empty the DNS cache
Usually, you should follow this step after seeing the error below:
"Oops, something has gone wrong. We have trouble playing this title yet. Please try again later or select another title. Error code: U7353. & #39;
However, emptying the DNS cache can also help resolve other errors.
Open the command prompt with administrator rights and copy and paste the command below.
You should see a message telling you that the DNS dump has succeeded. See if Netflix is working again or not.
7. Delete the mspr.hds file
Do not worry. Deleting this file will not hurt your computer. Microsoft has developed the file. Applications like Netflix use it for digital rights management or digital rights management. When you delete it, the system automatically generates a new file. Several users have had success with a new copy of the file.
Press the Windows + E keys to open the File Explorer and look for mspr.hds without quotation marks in drive C where you installed your Windows operating system. If you see multiple instances of the file, select all of them and delete them. Restart your computer and restart Netflix. Check if the error code reappears.
If you can not find the file, it's OK. Go on to the next point.
8. Update the graphics driver
Open the Device Manager by searching it in the Start menu and select your graphics driver under Graphics Cards.
Right click on it to select the driver update option and wait a few seconds. Check if the Netflix app works or not.
9. Disable the HECI service
The HECI service of the Intel Content Protection Service is installed by the Intel Graphics Driver. Open the Run command by pressing the Windows + R key and typing msconfig before pressing Enter.
Deselect the HECI Inter (Content Content Protection) service, go back to point 8 above and update your Intel graphics drivers, if it is already done, reactivate the HECI service and check if the Netflix application works or not.
If that still does not work, try disabling the service before trying again. If the error persists, reactivate it and proceed to the next step.
10. Allow Netflix GPU access
Maybe Netflix will not be able to access the GPU on your motherboard or the dedicated card. This can help improve the performance of the application. Open the settings again and find and open the graphics settings.
Select Universal app from the drop-down menu and select Netflix. Click Add to add Netflix to the GPU.
You should now see the Options button. Click on it to display a pop-up window in which you choose High Performance. The default system will not be cut.
A high performance setting may result in increased data usage because you will now be broadcasting in better quality.
11. Use a browser or mobile app
I know this is not the answer you were looking for, but if you have arrived so far, you still can not solve the mistake, you have no choice. For best results, I recommend Safari or Edge, because other browsers will cap the resolution at 720p. That's true. For now, open Netflix in a browser on your computer or watch this series on your smartphone.
I hope that one of the solutions has solved your problem Netflix not working under Windows 10. If nothing works, the best option is to test it on your phone or tablet until you get it. It is repaired. If you know of a different solution that I missed, share it in the comments below.
Then: Streaming Netflix on an Android? Here are 7 essential apps for Netflix users. S & #39; fun.