If, after upgrading the operating system on a Surface Book or any other device running Windows 10, and you can’t use the Kinect sensor for Windows on the device, this message is intended to assist you. In this article, we will identify some known potential causes that could trigger the error, and then provide possible solutions that you can try to resolve this problem.
When you try to use the Kinect sensor on your Windows 10 device, you may experience one or more of the following issues:
- The Kinect sensor is not recognized.
- You receive an error message “The USB device is not recognized”.
- The Kinect light is orange (no connection) or flashes white.
This problem occurs due to a change in SurfaceUsbHubFwUpdate.sys – the firmware update driver for the Surface USB Hub.
Kinect sensor not detected on Windows 10
If you are faced with the problem of Kinect sensor not detected on Windows 10 you will need to remove the Value data content of LowerFilters string in the Registry Editor to resolve this issue.
Here’s how:
First, you will need to back up the registry or create a system restore point in case the procedure does not work. Once you have taken the necessary precautionary measures, you can do the following:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{36fc9e60-c465-11cf-8056-444553540000}
- In the right pane, double-click the LowerFilters string to modify its properties.
- Now delete (leave blank) everything under Value data field.
- Click on Okay to save the changes.
- Restart your device.
That’s it! Windows 10 should now be able to detect the Kinect sensor.
