6 Best Ways to Fix Cannot Log in to Facebook Account Problem

6 Best Ways to Fix Cannot Log in to Facebook Account Problem

Fix Unable to connect to Facebook account problem

One way to solve the problem is to use the forgot password link which is under the login box. I think you have already tried this solution where a link to create a new password is sent to your email id. Let’s find out what else we can do to fix the Facebook account login issue.

1. Use a familiar device

Are you using a public computer or someone else’s mobile to log into Facebook? As a precaution, Facebook will send you a notification email with details such as the IP address, location, make and model of the device, and may not allow you to log in. This is done to protect your account from potential hacks. Instead, use your regular computer or smartphone to log in if you already have it on you. Check your inbox for emails from Facebook asking you to approve the connection.

2. Advice on cell phone numbers

Many users have created their Facebook account using their mobile number instead of their email id.

Fix Unable to connect to Facebook account Problem 1

Here are some tips Facebook recommends when signing in with a mobile number:

  • Enter the country code before the mobile number
  • Do not add a plus or zero sign at the beginning
  • Again, use a phone or computer you’ve used before to sign in

3. Recover the Facebook account

There is a page dedicated to recovering the Facebook account. Click this link to follow the on-screen instructions. Again, make sure to use a computer or mobile that you own or have used to log into Facebook during the recovery process. You will be asked to enter key information that will help Facebook identify your account, such as email address, cell phone number, answers to security questions, etc. Hope you remember them or wrote them down somewhere.

Fix Unable to connect to Facebook account Problem 2

You do not have access to your username or main messaging number? You can also recover your Facebook account using alternate login details as long as you have added them to Facebook. You should be able to view all of the numbers and associated IDs listed (partially with the rest hidden by an asterisk) during the recovery process.

4. Account deactivated

Not pretty, but quite possible. Your Facebook account may have been deactivated, but you should have been informed. Check your inbox for all emails from Facebook. This will give you additional information on the reasons the account was deactivated. You should also notice a message informing you of the decision on the Facebook login page.

Fix Unable to connect to Facebook account Problem 3

The reasons may vary, such as non-compliance with content guidelines or community standards, too many login attempts, suspicious activity, a complaint from another user, false profile details, or identity theft, etc. The good news is that you can appeal a review if you believe your account has been wrongly disabled.

5. Account prohibited

Another possibility is a ban, but that would be more obvious, again should be followed by a message advising you. In addition to the reasons mentioned above, other reasons that could lead to a ban are the possession or operation of multiple accounts or fake accounts, the downloading of adult, personal and sensitive content / images / videos, the incitement to hatred or violence and repeated offenses. Temporary bans are lifted automatically and there is nothing you can do to speed up the process. Permanent bans are, well, permanent.

6. Account hacked

Someone has hacked into your account, changed the login details and is now exploiting it under your name. Your worst fears have come true, but there are ways to solve this problem as well. Ask one of your Facebook friends to check if there was any activity in your account after your last login. Check for changes in profile details, friend requests to strangers, messages you don’t remember sending, and messages you never would have sent remember to post.

Fix Unable to connect to Facebook account Problem 4

If you feel that something is wrong, don’t waste a single second and report your suspicions to Facebook. Facebook will secure your account and give you back control, but only after you can prove ownership. This will involve sharing the license or other identifying details, verifying access to the email and cell phone number, and answering security questions.

Did you receive an email informing you of a change in your profile details, such as email id or cell phone number? If so, you can undo the change by clicking on the link that says “I haven’t made this change”. You can then take back control of your account and change your password to something more secure and random in nature for security.

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Best practices

You must enable 2FA or two-factor authentication to protect your account from hackers. Refrain from posting questionable content and be sure to follow community content and guidelines. Add multiple email identifiers or cell phone numbers to have a backup plan. Use a strong password that is completely random and that is not logged in to you in any way. Use a password manager. Write down important details on a piece of paper and store it in a safe, offline location. Avoid using public or unknown or insecure internet connections, and use a VPN if you must.

These are just a few safety tips that come to mind, but they should be enough to protect you. Here’s an unpopular piece of advice – have you tried quitting Facebook? Friends live in the real world and parties / games are more fun in real life. Certainly not in the pandemic, but you know what I mean.


Realized that life without Facebook isn’t that bad? Click on the link below to find out why you should consider uninstalling the Android app from Facebook.

Last updated Oct 18, 2020

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